Privacy Policy

Data Collection

What Information We Collect:

We only collect information that you directly provide, necessary for completing your order. We never sell your information to other companies.

• Order Information: Your name, shipping address, email, phone number and order details are securely, privately stored with our shopping cart service, e-junkie.com
• Email Newsletter: Your email address and name when you voluntarily subscribe to our newsletter via MailChimp.com. Our shopping cart service is integrated with MailChimp for followup emails. You can unsubscribe at any time with a few clicks.
• Customer Support: Chat conversations and support emails through ZenDesk to help resolve any questions or issues
• Website Analytics: Anonymous site statistics are collected automatically through Google Analytics (no personally-identifiable information is collected)

What We DON'T Collect:

• After payment completion, we do not store your financial information without your explicit direction. Credit card processing is handled securely by our payment processors: PayPal and Cornerstone.
• We don't track your browsing behavior across other websites
• We don't collect information from social media profiles

How We Use Your Information

We use your information to:

• Process and fulfill your personalized gift orders
• Send you order confirmations, shipping updates, and delivery notifications
• Provide customer support when you need help
• If you subscribe, to send our newsletter with name meaning articles and special offers.
• Follow up after you receive your order, and ask for your feedback and review.
• Improve our website design and products based on anonymous usage patterns.

We NEVER:

• We do NOT: Share or sell your personal information to other companies
• We do NOT: Provide your online or personal information to other companies.
• We do NOT: Use your information for any purpose other than serving you as our customer and preserving the integrity of our company.

Third-Party Services

Services we Use to Help Us Serve You:

MailChimp.com - Newsletter Management

• Stores email addresses and names of newsletter subscribers
• Allows you to unsubscribe at any time with one click
• Follows strict privacy and security standards

ZenDesk - Customer Support

• Stores chat conversations short-term to help us assist you
• Information is kept confidential and used only for customer service
• Helps us track and resolve your questions efficiently

Google Analytics - Website Improvement

• Collects anonymous visitor statistics (page views, popular products, etc.)
• No personally-identifiable information is shared with Google
• Helps us understand how to make our website better for customers

Payment Processors (PayPal, Cornerstone Credit Card Merchant, Bank Checks/Cheques)

• Handle all financial transactions securely
• For online orders, we never see or store your complete credit card information
• For orders by phone, we do not store your credit card information after the transaction has completed.
• All payments are processed through encrypted, secure systems

Your Rights

You Have Complete Control:

Newsletter Subscribers:

• Unsubscribe at any time using the link in any newsletter email
• Update your preferences or email address by contacting us
• Safeguards are in place to protect you against accidental re-subscribes

All Customers:

• May request the complete deletion of your personal information from our systems by contacting us by email or postal mail
• May ask to see what information we have about you
• May correct any inaccurate information in our records

Data Retention:

• Order information is kept for business records and warranty purposes
• Email address for newsletter subscribed/unsubscribed status
• Support conversations are kept to provide better future service

Commercial Licensing

For Businesses and Commercial Use:

We welcome businesses who want to resell our products or content commercially. We offer options for:

• Product Resellers: Wholesale pricing and licensing for retail stores
• Content Creators: Permission to use our research and images in commercial content
• Family-Size Discounts: View our Order FAQ page for the great discounts for families
• Quantity Orders: Large orders may qualify for special pricing and customization
• Licensing Partnerships: Use of our designs or research in other products

To request commercial licensing:

• Contact us through our website contact page
• Call us at 888-763-2646 to discuss your needs
• Email us with details about your intended commercial use

Contact Us About Privacy