Create Your Personalized Name Gift in 3 Simple Steps

1

Choose Your Gift & Theme

Start at the Name Gift menu, where you Choose a Gift and then a Theme.

Selecting from the Name Gift menu
2

Personalize Your Gift

Make the gift uniquely yours with various frames, sizes or special features.

Personalizing your gift options
3

Add Your Personal Touch

Personalize with any NAME, and if you'd like, a personal message to the recipient.

Adding name and personal message

Order FAQ

Pricing, Shipping, and Policies

CrossTimber values integrity and honesty. As a family business in America, we delight in meeting our customers and providing a fantastic, memorable product at a fair price. Below are answers to our most common questions. If you don't find your answer here, please reach out!

Call Anytime

888-763-2646

Live Chat

Click the chat box in the lower right corner

Email Us

Contact Form

Pricing & Quantity Discounts

We love helping you find the perfect gift for everyone on your list! To make it easier, we offer automatic discounts when you order multiple items.

Free matching bookmarks are automatically included with all orders of 3 or more items!
Save up to 15% when you order multiple items!
Products 1-2 Items 3-4 Items 5+ Items
Regular Price 10% Discount 15% Discount
NamePlaques™
Framed $22-$45 $19.80-$40.50 $18.70-$38.25
5x7 Print $20 $18.00 $17.00
Printable File $20 $18.00 $17.00
8x10 Plaques
Framed $35-$40 $31.50-$36.00 $29.75-$34.00
2'x3' Wall Poster $48 $43.20 $40.80
8x10 Print $23 $20.70 $19.55
Printable File $20 $18.00 $17.00
Coffee Mugs
Regular 11oz $24 $21.60 $20.40
Tall 15oz $30 $27.00 $25.50
Jumbo 20oz $35 $31.50 $29.75
Tall & Jumbo Deal $50 $45.00 $42.50
Music & Treasure Boxes
Musical Boxes $48-$52 $43.20-$46.80 $40.80-$44.20
Oval Box $42 $37.80 $35.70
Colorful Box $28 $25.20 $23.80
Treasure Box $24 $21.60 $20.40
Add-On Features
Bookmark $3 FREE with 3+ items!
NameCard $3 $2.70 $2.55
Greeting Card $5.95 $5.36 $5.06
Email Proof $3 $2.70 $2.55
Inscription $3 $2.70 $2.55
Gift Wrap* $5 $4.50 $4.25
Origin Scroll* $10 $9.00 $8.50
NameStory* $20 $18.00 $17.00

*Note: For Music Boxes, Gift Wrap, Origin Scrolls, and NameStories must be ordered by phone or email.

For Greeting Cards, a personal message (inscription) is included free of charge.

Shipping Information

We ship all of our products via USPS. Shipping costs are calculated in your cart based on the weight and size of the items.

  • Standard Gifts (Plaques, Mugs, Boxes): Ship via USPS Priority Mail (typically 2-3 business days transit time).
  • Lighter Items (Prints, Bookmarks): Ship via USPS First Class Mail (typically 3-10 business days transit time).
  • Combined Shipping: If you order multiple items, we'll combine them into one shipment to save you money. The cart calculates this automatically.
  • Printable Files: There is no shipping charge for digital files. Use code PDFONLY at checkout if your order *only* contains printable files.

How long until I receive my order?

Our personalized products are individually printed and assembled with care. Here's what to expect for production time before shipping:

  • Plaques, Mugs, and Music Boxes: Typically finished in 6 to 8 business days.
  • NameCards and Bookmarks: Usually finished in 3 to 5 business days.
  • Printable Files: Emailed within 1-3 business days.

Total Time = Production Time + Shipping Time. Please note that these are typical timeframes and may vary during busy seasons (like Christmas). If you need your order by a specific date, please let us know!

Rush Orders

Need your order faster? We offer rush processing for an additional fee. Please call us at 888-763-2646 to arrange a rush order.

  • 3-Day Rush: $15 - Your order ships within 3 business days.
  • Next-Day Rush: $25 - Your order ships the next business day.
  • Same-Day Rush: $35 - Your order ships same day if placed before 11am ET.

Rush processing expedites production time but does not change the shipping method. We can arrange for expedited shipping at an additional cost upon request.

International Orders

Yes, we ship worldwide! International shipping rates are calculated at checkout. Please be aware of the following:

  • Orders are shipped via USPS International Priority Mail (typically 7-14 business days).
  • The recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
  • Tracking is provided for most countries.

Payment Options

We offer several convenient payment options:

Credit Cards

Visa, MasterCard, AmEx, Discover

PayPal

Secure payments via your PayPal account

Phone Orders

Call us at 888-763-2646

Mail Orders

Send a check or money order

Return Policy

We believe that integrity is supposed to be a driving force in ALL customer service, and to set an example for the pitiful level of customer service in the rest of the country, we are committed serving our customers before, during and after. If you're not happy with your order for any reason, please let us know and we'll make it right.

  • Damaged or Defective Items: If your item arrives damaged, please contact us within 7 days. We'll replace it at no cost or provide a full refund.
  • Errors on Our Part: Since our products are personalized, we can only accept returns if we made a mistake. If so, contact us within 7 days and we will correct it immediately.
  • Satisfaction Guarantee: If you're not satisfied for any other reason, please contact us. We'll work with you to find a solution.

Still have questions?

We're here to help!

If you have any other questions about ordering, shipping, or our products, please don't hesitate to contact us.