CrossTimber values integrity and honesty, and honestly, we're sick and tired of businesses who "lie" in their advertising, attach hidden costs and outsource customer service to other countries that barely speak English.  As a family business, we delight in meeting and knowing our customers, and providing not only great customer service, but a fantastic memorable product at the best prices we can manage.  If you have any questions, give us a call at 888-763-2646, or Click Here to see if we're online to chat!

Because our personalized products are individually printed, it can take up to 4 days for us to finish an average order.  However, if you are in need of express production and shipping, please let us know and we will do everything we can to get it shipped quickly.

Christmas Special: Yes, we're still offering our Christmas special.  What can I say.. we just like Christmas!  *grin*  Free Priority Mail shipping for orders with 5 or more NamePlaques.  (If you need International shipping, there may be a shipping charge, but we'll still make sure you get a discount.)

NamePlaques, Standard Shipping:  $5.90 for the first plaque, plus $2 for each additional plaque, to be shipped Standard Shipping via USPS.

NamePlaques, Priority Shipping & RUSH production:  $7.90 for the first plaque, plus $2 for each additional plaque.  You must select Priority Shipping during checkout.  (It's right above the "Pay Now" button after you enter your billing info.) 
If you have any questions, just give us a call!  740-984-2583

Bookmarks & NameCards: Bookmarks must be ordered by phone or e-mail.  Bookmark shipping is $1.25, plus 15¢ for each additional bookmark. Priority Shipping will be a minimum of $5.95.  Bookmark orders are best placed by e-mail, to ensure proper spelling.  But feel free to call us at 888-763-2646.  You can send e-mail any time to:

Shipping to Canada:  We love to hear from our Canadian neighbors.  Feel free to call any time for shipping quotes, or order online and choose from our Canada shipping options.   Generally, NamePlaque shipping to Canada is $10.85 for the first, plus $2 for each additional plaque.  Give us a call for an exact price/time estimate.

How long does it take us to make our Name Gifts?  Our typical turnaround times for our products are listed below.  Products are normally shipped via USPS. If you need your order by a certain date, please contact us. 888-763-2646

Bookmarks: 3 or 4 business days.
Laminated Bookmarks: 4 or 5 business days.
NamePlaques: 5 or 6 business days.
Coffee Mugs: 6 to 10 business days
Custom orders: turnaround time varies

Bulk Orders: Ordering more than 12 plaques or coffee mugs?  You should definitely check out our Fundraiser Program!  Save money & Earn money!
Ordering 100 or more Bookmarks?  Contact our office for special rates.  888-763-2646.

Payment by Credit Card or Checking Account: Our NamePlaques are integrated with the secure online payment company, PayPal.  Simply add each NamePlaque item to the shopping cart and click "View Cart" to proceed with the checkout process.  For bookmarks and coffee mugs, please contact our office at 888-763-2646.

Payment by Check or Money Order: If you wish to pay by check or money order, you may place your order by phone or e-mail and send your check to the address below.  Check payments may take up to 10 days for the check to clear.
80 Washington Street
Waterford, OH 45786

NamePlaque Frames:  When you order NamePlaques, you have the option of selecting a frame preference, such as wood, antique, colorful, etc. Our Frame Artist, Katie Dehnart, will choose from our wide variety of frames to select a frame that best fits your preference and the coloring or style of the design.  Because our selection is constantly changing, we do not have an online catalog frames available.

Returns: We've been doing Name Meaning plaques for a long time, and it's very rare that anyone is unsatisfied with their purchase.  If there is any error in the plaque or it is damaged when it arrives, please contact us at 888-763-2646 so that we can work out a satisfactory solution.

Coffee Mugs: CrossTimber now offers full-color coffee mugs with our Name Meaning designs!  Click here for all the details!

Custom Orders:  Yes, we do LOTS of custom orders, and are happy to apply special photos, graphics, layouts, fonts, sizes, prints, and effects to print projects!  Just give us a call to discuss your idea!  740-984-2583

Business Printing:  And, we're also a Printing Company.  You can visit our Printing website for great prices and professional samples.   www.CrossTimber.Name